MDR Breach Warranty FAQs

Bitdefender MDR is a managed security service that provides 24/7 protection against cyber threats through our global Security Operations Centers (SOCs). The service includes the foundational security platform (GravityZone Business Security Enterprise – BSE) and continuous threat monitoring and response.

Bitdefender MDR PLUS offers all the protection of MDR and adds the most comprehensive dark web monitoring and response, operated by the specialized Cyber Intelligence Fusion Cell (CIFC). It also includes detailed threat intelligence reporting, a dedicated Security Account Manager (SAM), and professional services for onboarding.

The warranty coverage is available to all Bitdefender MDR and MDR PLUS customers. Existing customers are automatically enrolled and receive full coverage once they accept the additional terms and conditions in the portal. All new MDR or MDR PLUS customers are covered under the warranty when they sign the MDR subscription agreement and accept the additional terms and conditions. Customers can opt out of the warranty if they prefer.

No, customers under the previous MDR service levels are not covered under the warranty. They will be transitioned to MDR or MDR PLUS upon contract renewal and will then receive warranty coverage.

The warranty is included at no additional cost with the Bitdefender MDR or MDR PLUS subscription, providing added benefits to customers.

The level of coverage is tied to your MDR plan, with one exception:

• Bitdefender Breach Warranty (for MDR)
• Bitdefender Breach Warranty PLUS (for MDR PLUS)
• Bitdefender Breach Warranty PLUS (for customers with 1,000+ endpoints)

The basic warranty covers ransomware incidents, including costs for breach notifications, regulatory non-compliance, and business revenue loss related to ransomware events.

The Breach Warranty PLUS covers:

• • Ransomware: Includes remediation and ransom payments.
  • Business Email Compromise (BEC): Fraudulent wire or invoice transfers, including remediation and financial loss.
  • Regulatory and Compliance Breaches: Violations resulting in fines or penalties.
  • Cyber Liability: Lawsuits resulting from cyberattacks, including data misuse or loss.
  • Business Revenue Loss: Security breaches causing business revenue loss.

The warranty covers breach notification costs, regulatory fines, and business revenue losses related to security incidents.

Customers must subscribe to Bitdefender MDR or MDR PLUS and accept the additional terms and conditions of the warranty.

The warranty is tied to the duration of the MDR or MDR PLUS subscription and remains effective for the contract term.

Yes, since the breach warranty is included in MDR and MDR PLUS licensing, partners and resellers offering MDR and MDR PLUS will include this warranty. However, the breach warranty is not available for MDR Foundations for MSP, meaning MSPs and RMM partners offering MDR Foundations for MSP are not eligible for this warranty.

Bitdefender has partnered with Cysurance as the underwriter to provide the Cyber Breach Warranty. Cysurance specializes in providing cyber security warranties to enterprise end users. Customers of Bitdefender MDR or MDR PLUS services are automatically added to Cysurance’s system to activate the warranty.

Cysurance, as the underwriter, also offers cyber insurance policies and may provide premium discounts for customers covered under the warranty provided by trusted service providers like Bitdefender.

No, the terms and conditions of the warranty are pre-determined by Cysurance. Customers may opt out of the warranty if they disagree with the terms.

Yes, these are outlined in the terms and conditions you must accept. They include but are not limited to:

• Customers must maintain an active subscription to Bitdefender MDR or MDR PLUS in good standing.
• Multi-Factor Authentication (MFA) must be enabled on all email and critical servers.
• Timely maintenance, such as updates within 60 days of release, must be performed.
• Offline backups of critical business data must be maintained.
• Customers must comply with applicable privacy and security regulations.

No, the warranty is included exclusively with MDR or MDR PLUS services at no additional cost.

All new Bitdefender MDR or MDR PLUS customers are eligible for the warranty. However, security incidents that occurred before subscribing to the service are not covered.

All Bitdefender MDR or MDR PLUS customers are automatically enrolled and eligible for the warranty once they accept the additional terms and conditions. Customers are encouraged to review the terms to ensure compliance with all warranty claim requirements.

The breach warranty for MDR covers only ransomware incidents. The breach warranty for MDR PLUS covers all security incidents. For further details, refer to the question “What levels of warranty coverage are available, and how is the coverage amount determined?”

The warranty is available in all regions where we operate. Note that specific requirements apply in Malaysia, Singapore, and Japan.